Application Maintenance and Support

Application Maintenance and Support

Application Management Outsourcing Services (AMS) are processes and methodologies for maintaining, enhancing and managing enterprise ERP environments. AMS include development, implementation, integration, testing, maintenance and support (functional and technical), and help desk services. It also includes application monitoring, as well as back-up and recovery of applications and interfaces.

BSI Advising Support Services bring a nimble approach to Business Application AMS to support day-to-day requirements, continuously evolve the business technology platform, and enable business transformation initiatives:

Service Management :

  • SLA Management & Monitoring
  • Requirements Management
  • Configuration Management
  • Risk Management
  • Change Management

Business Support:

  • Business User Support
  • Functional User Support
  • Operational User Support

Production Support:

  • Emergency Fixes
  • Application Continuity
  • Application Monitoring
  • DB Monitoring

Maintenance & Enhancement:

  • Regulatory Changes
  • Minor Enhancements
  • Incremental Enhancement
  • Corrective Maintenance
  • Preventive Maintenance
  • Security & Code Review